Atum 1.0 bike real review [ Atumobile ]

 You will find all the fancy pics and feel good reviews on their website or social media but do you want to know about the harsh reality?

Do you want to know 

• How thoroughly they inspect before delivering the bike?
• How safe is the bike? How well they install the battery?
• How secured is the storage of battery compartments are and if water could get in?
• How well they respond after you purchase bike
• What options you have after you identify defects on your bike?
• Whether they hide their identities while communicating with you
• If they are selling the same or different variants of bike to you in the name of same model?
• What is your situation if you have repairs and you are not in Hyderabad
• Will you be silenced if you speak the truth about the quality of bike?

Let's get into the details.

These are the issues I have identified so far with Atum bike 1.0

1. Doors closing and uneven:

•     Battery and storage compartments does not close easily. We got to struggle or adjust a couple of times to close them. The battery compartment door when closed is uneven. They are made of plastic which seems to be very fragile.
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2. Storage compartment - wet

•     As the compartments are not properly sealed, how does it not prevent water from getting in? How resistant is it to rain?
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Looks like the documents or whatever we keep in storage compartments have a good chance to get wet. 

3. Battery compartment -wet

• Looks like there is a good chance that water could enter here and damage battery. How are you planning to deal with this?
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4. Battery not firm - keeps jumping around
• When the bike rides on uneven road or on speed breakers, we can clearly hear the battery jumping around in the compartment. 

How safe is that? I can’t believe that someone could deliver a bike even without fixing this.

Does this not damage the battery as well as bike? Is it not dangerous for the customer to have bike in this condition?

5. Bike service : 

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  How are you planning to get bike service in case of any repair and you are not from Hyderabad? Check with them if they have their team in your city in case if you have repairs.Also, if the technicians come home for the repair, they can only do a quick fix of some of the issues. They are forced to think something  out of the mind just to temporarily manage to mitigate the issue. As the product design (like compartment doors ) is a fundamental issue, they are not left with much options to fix it .

5. Communication: 

• In general, they always hide their identity while replying and response would always be like “Our Techincal team will reach you”. There will be again no details about the technical team like who and when they will be coming unless you explicitly beg for details. Another strange thing is, no one will be willing to share their project head name or his contact details. I don’t know why they are so hesitant to even tell his name. Even the support team will email with generic signature like “Regards, Team ATUMOBILE” instead of the name of the support guy who is responding. After requesting to know with whom am I speaking to, finally they mention the first name of one of the guy.

7. Selling different variants of bike for the same order: 

• The sooner you order, the more unlucky you are. They did not had the patience to design and test properly before selling it to the customers. How can any company sell a bike when the battery is jumping around in compartment while you are driving and water could easily get in while it being an electric bike? Next, I know that they are delivering different variant of bikes now. 

8. How well they inspect the bike before delivering it to the customer

There were 2 such holes in the storage department. They are supposed to be drilled properly and fixed with screws. Need not say about how they ignored the fundamental thing like safety as the battery was jumping around and yet they delivered the bike.

I was excited at the beginning thinking I was buying an Indian product and the design seems to be cool and all but, now that I have bought this bike, i deeply regret.

I will update more details...